Last Updated: October 23, 2026
This FAQ is provided for general information. It does not replace our official Shipping Policy, Return & Refund Policy, Payment Policy, Privacy Policy, or Terms of Service.
Orders & Payment
What payment methods do you accept?
We accept Visa, MasterCard, and PayPal. All prices are listed in U.S. dollars (USD). Payment must be completed at checkout before an order is processed.
Can I change or cancel my order?
Please contact us as soon as possible at info@outdoorspacedesignsoffer.my or +1 614-743-7596. If your order has not yet shipped, we may be able to change or cancel it. Once an order has shipped, it must be handled through our Return & Refund Policy.
Do you charge sales tax?
Any applicable taxes are shown at checkout. We do not add hidden fees.
Is my payment secure?
We use secure checkout technology. Payment card details are processed by our payment providers and are not stored on our servers.
What if my payment is declined?
If your payment method is declined or requires verification, your order may be placed on hold. We will contact you by email if additional information is needed.
Shipping & Delivery
Where do you ship?
We currently ship to the contiguous United States only. We do not ship to Alaska, Hawaii, U.S. territories, P.O. boxes, or international addresses.
How much is shipping?
Standard shipping is free for eligible orders within the contiguous United States. No additional shipping charges are added at checkout.
How long does order processing take?
Orders are processed within 1–2 business days after payment is confirmed. Orders placed on weekends or U.S. federal holidays begin processing on the next business day.
How long does delivery take?
Once shipped, delivery usually takes 3–5 business days within the United States. Delivery times may vary due to carrier delays, weather, or circumstances outside our control.
Which carrier will deliver my order?
We use reputable third-party carriers. The specific carrier is selected based on the destination, package size, and service availability. A tracking number is provided when your order ships.
How do I track my order?
After your order ships, you will receive a shipping confirmation email with tracking information. Tracking updates may take up to 24 hours to appear in the carrier’s system.
What if my tracking does not update?
If your tracking information does not update within 3 business days, please contact us at info@outdoorspacedesignsoffer.my.
Returns & Refunds
What is your return window?
You may request a return within 30 calendar days of receiving your order.
What conditions must be met for a return?
The item must be unused, in the same condition in which it was received, returned in its original packaging, accompanied by proof of purchase or order number, and free from damage caused by misuse, improper assembly, or normal wear.
What if the item has a quality issue?
Please contact us with photos and a description of the problem. We will review the issue and provide return instructions.
Who pays for return shipping?
Approved returns do not require you to pay return shipping. We do not charge a restocking fee. Please contact us before sending a return, as unauthorized returns may be delayed or refused.
Where do I send a return?
Return Address:
7374 Hampsted Sq S, New Albany, OH 43054, United States
Please contact us first so we can provide the correct return instructions and reference number.
How long does a refund take?
Once we receive and inspect your return, we process the refund within 1–2 business days. Refunds are issued to the original payment method. Depending on your bank or payment provider, it may take 7–10 business days for the refund to appear on your statement.
When may a return be refused?
We may refuse a return if the item is returned after the 30-day return period, is used, damaged, or missing parts due to customer handling, or was sent without prior authorization.
Products & Website
Are product images and descriptions accurate?
We make reasonable efforts to display accurate product descriptions, prices, and availability. Colors may vary slightly depending on your screen. Errors may occur, and we reserve the right to correct them.
Do you sell used products?
We sell new products unless a product is clearly described otherwise.
Is this website intended for children?
Our website and services are intended for users 18 years of age or older. We do not knowingly collect personal information from anyone under 18.
Do you sell personal information?
No. We do not sell your personal information. For more details, please review our Privacy Policy.
Contact & Support
How can I contact you?
Email: info@outdoorspacedesignsoffer.my
Phone: +1 614-743-7596
Hours: Monday – Friday, 9:00 AM – 6:00 PM (ET)
Address: 7374 Hampsted Sq S, New Albany, OH 43054, United States
How quickly will I receive a response?
We aim to respond to emails within one business day. Phone calls received outside business hours will be returned on the next business day.
Where can I find your official policies?
Our official policies are available in the website footer, including About Us, Contact Us, Shipping Policy, Return & Refund Policy, Payment Policy, Privacy Policy, and Terms of Service.
What if my question is not listed here?
Please contact us directly. We are happy to help before you place an order or after your purchase.